Free next-working-day delivery on orders £100+
Ordering information
Review the delivery options for your order and the information you need if you wish to make a return.
Available services, estimated timings and charges vary by product and destination and are confirmed at checkout. Larger, supplier-fulfilled and special-order items may use different services.
Some destinations, products and larger consignments may not qualify for every service. The checkout is the source of truth for the options available to a specific basket.
For applicable online purchases, customers may notify us that they wish to cancel within 14 days after receiving the goods, then have a further 14 days to return them. Customers may contact info@thekartstore.com for return instructions, but seeking prior authorisation does not limit statutory cancellation rights.
For an applicable online cancellation, the refund includes the price paid and the standard outbound delivery cost. Any extra amount paid for an enhanced delivery service does not have to be refunded. The customer may be responsible for return postage where the required information was provided, unless the goods are faulty, damaged or not as described.
Returned goods should be kept in reasonable condition. Any deduction for diminished value, and any exclusions for personalised, perishable, unsealed hygiene goods or other exempt items, must be applied only where the law and the specific circumstances permit.
Faulty, damaged, incorrectly supplied or misdescribed goods are handled separately and statutory rights are not affected.
